BANACOMBAI TEA RETURN POLICY
- If you receive defective teaware, you can raise returns and replacement queries by sending an email to nidateatraders@gmail.com within 30 days of purchase. Please attach an image of the item received so we can evaluate its condition.
- If you receive damaged teaware or a gift box, you can raise returns and replacement queries by sending an email to nidateatraders@gmail.com within 10 days of receiving your order. Please attach an image of the item received so we can evaluate its condition.
- Ensure the product is unused and in its original condition. If your package arrives damaged or broken, please send us images of the damaged carton within 24 hours of delivery and mention the damage while acknowledging the delivery with the courier partner.
- Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility, we will verify its condition and initiate the process of refund or replacement accordingly.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the amount within 14 business working days, depending on your card issuer’s policies.
Address
5/74, Banacombai Tea Plantation,
Billicombai PO, Kattabettu, Kotagiri,
The Nilgiris,
Tamil Nadu – 643214
Email Address: nidateatraders@gmail.com
Call Us: Sudha J – 9344602810 / Ganeshan – 8098516984
Billicombai PO, Kattabettu, Kotagiri,
The Nilgiris,
Tamil Nadu – 643214
Email Address: nidateatraders@gmail.com
Call Us: Sudha J – 9344602810 / Ganeshan – 8098516984
About Us
Nestled in the picturesque landscapes of South India, our tea manufacturing industry stands as a testament to the rich heritage of tea cultivation in the Nilgiris.